Maintenance includes periodic services that are typically organized, scheduled and targeted at maintaining the E-commerce infrastructure at the same or better state of performance compared to when it was approved and launched. Some are automated Maintenance services typically include:

  • User error / issue tracking and resolution
  • Hosting environment management
  • Server updates
  • Performance monitoring and Logfile reviews
  • Security fixes / patches to the e-commerce application
  • Source code management
  • Coordination of Dev – Stage – Production environments
  • Test Automation
  • Bug fixes
  • QA and production updates

Other services upon request (the offering is not limited to this list)


Support services are focused on helping our clients with ongoing E-commerce merchandising, marketing and site operations. These services can augment, replace, or fill-in gaps with current merchant teams. Support services include:

  • Functional and Technical user support
  • Issue triage and resolution
  • Issue-related functional enhancement
  • Catalog and Product data updates
  • Report generation & analysis
  • Ongoing, regular analytics review and recommendations
  • Marketing campaigns and promotions setup and support (set up and running campaigns)
  • Email campaigns and landing page setup
  • Content editing and updates

Other services upon request (the offering is not limited to this list)


Our Evolutionary services are for planned, feature-based upgrades and site optimization.
We also design and execute e-commerce growth-related services that enhance the performance of the e-commerce website and systems:

  • E-commerce roadmap planning
  • Feature enhancements
  • Conversion optimization (CRO) services
  • Campaign and content program buildout / launch support
  • Platform upgrades
  • Integration projects (add PIM, CRM other services)
  • Data Migration
  • Omnichannel feature design and integration (BOPIS, Financing Tools, Marketplace additions including aggregation gateways like Feedonomics)
  • SEO / Growth marketing services

Other services upon request (the offering s not limited to this list)

Wasserman Digital Design & Technology’s combination of Magento experience, system integration excellence, in-depth e-commerce knowledge and rapid development skills enabled it to dramatically improve the features, functionality and user experience for each of our key customer segments. They are an excellent partner.

Marc Fleishhacker
President & COO
Julia B

Support Levels

Wasserman Digital Design & Technology provides tiered support levels to support our customers’ budgets and needs.





Monthly Hours
approx. 20 - 40 hrs. per month
approx. 40 - 80 hrs. per month
approx. 80 - 120 hrs. per month
Bi-weekly check-in call with your Accorin Pm and Tech Lead
Weekly check-in call with your Accorin Pm and Tech Lead
Monthly Performance Report
Weekly+ check-in call with your Account Manager and Tech Lead
Monthly Performance Report or as needed
Planned activities as needed / proactive based on budget and need
Proactive, pre-scheduled maintenance routines typical
Proactive, pre-scheduled maintenance routines across a range of systems beyond ecom is typical
As needed, based on hours
Peak Season availability
24 X 7X 365 with pre-planned breaks and holidays is typical
Evolution, Optimization and Marketing Support
Typically projects on top of retainers. Rates are project rates.
Some level of projects including platform feature enhancements and upgrades are “baked into” the retainer. Other small / larger project SOWs can be added
Pre-planned, set project initiatives are “baked into” the retainer. Overages that accommodate these projects have flexible rates based on roles. Other small / larger project SOWs can be added
Typical Terms*
12 months / 30 days notice to switch levels
24 months / 30 days notice to switch levels
24 months / 30 days notice to switch levels
Hourly Rates For MSE Retainer Tasks
MSE Service Rates
MSE Service Rates (5% discount)
MSE Service Rates (7.5% discount)

We also offer an Enterprise service level for larger e-commerce businesses.
Contact Us to discuss a your custom Maintenance, Support and Evolution plan.